Go East Logo
Travel Inquiry

Cancellation Policy

Understanding Your Booking

When you book a trip with GoEastTravel.com, you are entering into a contract with us for the provision of travel planning services. These services may include, but are not limited to, creating customized itineraries, booking flights and hotels, arranging tours and activities, and providing travel advice and tips.

Cancelling Your Booking

If you need to cancel your booking, please contact us as soon as possible at office@goeasttravel.com.

Our cancellation policy varies depending on the type of service you have booked and the specific terms and conditions of our travel partners (e.g., airlines, hotels, tour operators).

General Cancellation Guidelines
  • Flights:Ā Airline tickets often have strict cancellation policies with varying fees depending on the fare type and time of cancellation. We will inform you of the specific cancellation policies for your chosen flights at the time of booking.
  • Hotels:Ā Hotel cancellation policies vary depending on the hotel and the type of room booked. Some hotels offer free cancellation up to a certain date, while others may charge a cancellation fee. We will inform you of the specific cancellation policies for your chosen hotel at the time of booking.
  • Tours and Activities:Ā Cancellation policies for tours and activities vary depending on the provider. Some tours and activities may offer free cancellation up to a certain date, while others may charge a cancellation fee. We will inform you of the specific cancellation policies for your chosen tours and activities at the time of booking.
  • Customized Itineraries:Ā If you cancel your request for a customized itinerary before we have begun working on it, you will receive a full refund. If you cancel after we have started working on your itinerary, a partial refund may be available depending on the amount of work already completed.
Refunds

Refunds will be processed according to the cancellation policies of our travel partners. We will make every effort to obtain the maximum refund possible for you, but we cannot guarantee a full refund in all cases.

Travel Insurance

We strongly recommend that you purchase travel insurance to protect yourself against unexpected eventsĀ that may cause you to cancel your trip, such as illness, injury, or family emergencies. Travel insurance can also cover other travel-related risks, such as lost luggage and medical expenses.

Contact Us

If you have any questions about our cancellation policy, please do not hesitate to contact us atĀ office@goeasttravel.com.