Refund policy
Full refund within 14 days of purchase, no questions asked.
Last updated: 22 October 2026
We want you to be happy with your trip plan. This policy explains when you get your money back.
Within 14 days of purchase
Not what you hoped for? Email support@goeasttravel.com within 14 days of purchase and we refund the full amount you paid, no questions asked. This applies even after your outline or your full plan has been delivered.
Changes
Your purchase also includes two rounds of changes to your trip outline. If something in the outline is not right, reply to the outline email with what to change and we send an updated outline. Once the outline is right for you, we build your full plan.
How to ask
Email support@goeasttravel.com with the email address you paid with. We answer within one business day and refunds are issued to the original payment method, usually within five to ten business days depending on your bank.
Who handles the payment
Payments for trip plans are processed by Paddle.com, our authorised reseller. Refunds are issued through Paddle to the card you paid with.